Follow the instructions below depending upon what software you need. If you just registered for a demo login, look for an email shortly.

 Quick Start Guide Video Series

Overview

To run MarketDelta Charts with CQG you must also run MarketDelta Trader. MarketDelta Trader connects to the CQG Order Routing System and MarketDelta Charts connects to MarketDelta Trader.

Required

1. AMP Clearing CQG login - MarketDelta Trader only works with CQG via AMP Clearing. If you have CQG but your broker does not clear AMP clearing then the CQG login will not work.
2. MarketDelta Trader
3. MarketDelta Charts (if charting is required). 

Follow the links below if you need to register for any of the these. If you already have the software, license keys, and logins, then proceed to the Setup section below.

Registration - Login and Licenses

MarketDelta Trader Setup

A complete list of videos and resources pertaining to Trader can be found here.

1. Download and install the software using the link that was emailed or visit here.
2. Enter the Trader license key that was emailed to you OR login to www.marketdelta.com and login at the bottom of that page. Once logged in click Software Keys on the left and your key will be displayed.
3. Launch Trader and specify CQG as the Data Provider.
4. Select the proper trading environment for the login you have. Live or Demo (test)
5. Login errors? See here or contact your broker.

How to Add Symbols

Click the "+" sign tab in the upper left corner of the window and use the symbol database to search by name or symbol. Once the symbol you want is display in the search results click the box next to it then Add and Close. This will create a tab with that symbol and begin tracking it in Trader. To add more symbols click the "+" tab again. 

Visit here to see a list of CQG symbols. If a symbol is not found in Trader, let us know and we can add it to the symbol database for you.

To learn more about the trading functionality and features, visit the MarketDelta Trader Resources page.

MarketDelta Charts Setup

Here is a short video that shows how to configure Charts for use with Trader.

After configuring Charts to use MarketDelta Trader as the data source follow the instructions below to begin receiving real time data.

• Launch MarketDelta Trader First
• Only after MarketDelta Trader is open and connected should you launch Charts.  
• After launching Charts it should connect to Trader. If not, click the START FEED icon on the main tool bar to get data flowing into Charts.
• If the HEART BEAT icon on the far right of the main tool bar should turn to a graph if successfully connected and receiving data. DATA will begin populating from the moment the connection is successful. 
• The symbol format is the exact same symbol shown in MarketDelta Trader.
  
  NOTE: IF the heartbeat turns to a red question mark then it means the symbols in your quote page are not in the correct format for CQG or data is flowing very intermittently. This could happen in after hours trading or on the weekend. Open a quote page (see below) and change/add symbols using the CQG symbol format. 

Build Your Quote Page | Adding/Changing Symbols

To change which instrument you are view just begin typing the instrument symbol and select it or add it to the symbol list.

To add new instruments click the INSERT key and type in the symbol. Right click on any symbol to access a convenient menu of functions that operate on the selected ticker symbol.  

You can setup the symbol by right click | Setup Instrument or hitting ALT+A.Customize the quote page appearance by right clicking on the "+" button in the page's upper right corner. A normal click of the "+" gives you a popup menu of page specific functions. When setting up new symbols select 24 hours for the trading session. For more information on adding symbols, watch this video. This link shows how to set up symbols for backfill with the DTN Market Access add on service.

Downloading Data

The CQG version of MarketDelta Charts does not support tick data backfilling of charts without the DTN Market Access enablement. This enablement is only available with subscriptions to MarketDelta Charts and available from MarketDelta.  Click here to learn more about this enablement or add it to your subscription.

Once you are connected there will be a few default windows open.  You will not be able to backfill charts without the DTNMA enablement.  

Session Override | Viewing Period for Charts
If after downloading you do not see any data on the chart, double click the chart (Footprint® and Market Profile®) or double click the time scale on traditional charts.Set the session override to 24 hour data.This will tell the chart to display all the data available for a given 24 hour period.After you become familiar with MarketDelta® you may want to apply a different session override to a chart.This will tell the chart to only display data within a certain time window.

Gaps in charts are usually the result of having a 24 session override applied to a chart or the data not being present (needs to be downloaded).To remove the gap, open the preferences window (described above) and set the session override to reflect the times you want to view and eliminate the off hour times. You may also download the past days data to backfill any missing data.

You can also set how many days data you want displayed on the chart.Any chart that is displaying data that is based on tick data (Footprint®, Market Profile®, and traditional charts with tick based indicators and studies applied) require a lot of processing power if viewing more than a weeks worth of data.Because of this, we recommend having just the current session or up to 5 days for the Footprint® and 10 days or less for the Market Profile® displayed at any one time. If you find it takes a while to open MarketDelta® when you have Market Profile® charts open, it may be because there are days data being computed during startup.

Opening New Charts
There are many ways to accomplish the same task within MarketDelta®, but clicking Open Chart or Open Footprint® or Market Profile® will open a menu to select pre-saved charts or the option to create a new chart.TIP: An easy way to copy a chart you already have is to Right Click | Duplicate.

Working with Charts  (Chart Basics FAQ)

To change symbols - To change ticker symbols type the first few letters of the ticker symbol and press enter or double click the instrument from the Select Instrument window that pops up.If you symbol is not listed, a window will pop up asking for you to enter it.

To change periodicity - To Change Periodicity, type a number and press enter, e.g. 5 and enter for a 5 minute chart, 60, and enter for a 60 minute chart. Press any number key then D, W, or M, for daily, weekly, monthly periodicities.

To add technical indicators - Press the INSERT key on keyboard or click the "Add Indicator" button on the chart's toolbar or right click the chart and choose Add/Delete/Edit and Add Technical Indicator.Indicators can only be added to traditional chart types and NOT Footprint® and Market Profile® charts.

To access other menus - Right-click in any open area of the chart window to access a contextual menu of common chart-related functions.

To save charts - Click Save on the chart toolbar or use File: Save to assign the chart setup a name. When you want to view this chart again, use File: Open: Chart and select its name. The Open Chart button on the main toolbar works similarly.

This guide touches just a few basics. To learn more, there are many resources available. Every window in MarketDelta® has an associated help topic. Many windows have an associated web page. If you have a question about a window's function, press F1 or click the ? button to view the associated help.

Receiving Support

We have to gone great efforts to empower our users 24/7 by investing and continuing to invest in our online Help Desk.

Another great way to get familiar with MarketDelta® is to view the streaming videos and educational resources available at the website.

Technical Support Policy
Contact us via chat OR email for issues listed below. These issues generally require a remote login session and have an urgency associated with them. RULE OF THUMB: They are NOT How-To questions. Please try the FAQ's first.

Connection Problem (FAQ)
Database Errors/Crashes (FAQ)
Data not backfilling (FAQ)

Non-Urgent Technical Support Policy
Submit your question to our moderated community forum OR email us. Most of the non-urgent issues usually have a specific video, FAQ, or blog article that we can provide to you with the answer. The benefit of this is more consistent answers for non-urgent needs and open phone line for urgent matters. RULE OF THUMB: They ARE How-To questions.

Anything "HOW TO" related

Applying/modifying technical indicators (FAQ)
Working with charts (FAQ)
Add or change symbols (FAQ)

Professional Services / RTL Questions
For RTL (Real Time Language) or custom programming of indicators and systems we have a professional services team that can assist for an hourly fee. The rate is $150/hr. There is an extensive section in the Knowledge Base about RTL. It includes tutorials and videos. Contact ps [at] marketdelta.com to schedule a project. Most projects 1 hour.

Contacting Support

• Post your question to our moderated community forum.
• support@marketdelta.com or
• Visit www.marketdelta.com/support and submit a ticket
• Click the Chat button on the website during normal business hours.

Sales, licensing, and billing answers can be found here or by emailing sales@marketdelta.com

Community
The MarketDelta® Community environment can be found at here. This is a great place to network and learn from what others are doing and see charts and videos they may post.

The MarketDelta® Blog is an excellent place to receive timely information and learn more about using MarketDelta® to its fullest potential. http://blog.marketdelta.com

CLICK HERE for a list of common Zen Fire and DTNMA futures symbols, indices, and statistics.