Here are some of the key features of the MarketDela Support Portal:

1. The portal enables you to submit Support Requests by email or by clicking "submit a request" at the top of the page. These Support Requests are automatically routed to our support team.

2.  Provide information to help us understand and progress your support request. If by email, it will be the subject and description, just like any email. If submitting through the portal, then we classify your request based on the drop down list. Submitting through the portal instead of email will allow for faster responses because it can be directly routed to the correct member of our team.

3.  You will receive email responses and notifications at key stages in the process. You can either reply to the email or use the portal directly by following links embedded in the email.

4. There are various Task status indicators for support requests. 

* New means the request is awaiting  to be assigned.

* Open means that we are progressing the request.

* Pending means that we are awaiting a response from you to enable us to proceed further. 

* Solved means that we believe the service request has been completed; a 7 day grace period is in place to enable you to re-open the ticket if need be, otherwise it will automatically be closed.

*  Closed status means the tick has been solved and no further issues. It can't be reopened. A new Ticket can be raised if further support is needed.

5.  You have your personal profile, which you can edit and update. On this note we'd also love to have you upload a picture of yourself! It helps make the whole support process more personal.

As new features or process improvements occur, we'll let you know via these announcements. Stay tuned!