Overview: The MarketDelta Footprint requires not just last price data, but also the quotes at the time of the trade. This information is usually send with real time data but NOT with historical data backfilling requests. This is something that is more recent and many data vendors are beginning to do because of the surge in data over the past few years as a result of electronic trading proliferation.

Resolution: In order to resolve this, there is a required free enablement that you must activate   with eSignal by calling them at 1.510.264.1700 and choose option #1.  Once it is enabled it will be in the online account maintenance for you to disable later if you choose. This is a FREE enablement at this time. 

The name of the entitlement is Tick Server Trades and Quotes TSTQ

Once enabled here are the online steps we believe are necessary to see when this entitlement is enabled.

1. Visit https://secure.esignal.com/maintenance.aspx?bhcp=1 and login.
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3. On the next screen select which account you are modifying if there are multiple account listed.
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6. Complete this transaction. Close MarketDelta and log off of eSignal Data Manager for the changes to take effect. 

*** If your ESignal screen does not match the screenshots above, please call your ESignal representative or call 1.510.264.1700 option #1 and tell them to add this entitlement.